Help Center

How Inbox Penny works, and what to do when it doesn’t

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Invite your team

Add colleagues, and what each role can do.

Invite people from Profile. There’s no per-seat charge, so add everyone who needs access rather than sharing one login.

The two roles

OwnerMember
Contacts, campaigns, automations, reportsYesYes
Send, schedule, top up creditYesYes
Invite peopleYesNo
Sending domains and account settingsYesNo

Members can do the work; owners can also change who has access and how the account sends. The first person to register is an owner.

How an invite works

Enter their email and they get a link. Registering through it puts them straight into your account as an active member — no separate activation email, because the invite already proves they control the address.

Links expire after seven days. Send a new one if it lapses.

One account, one organisation

A login belongs to exactly one account here. So inviting an address that already has its own account is refused — they’d need to use a different address, or you’d work in theirs.

Common issues

I can't see the invite form

You’re a member, not an owner. Ask an owner to invite them.

The invite email didn't arrive

Check spam first. If it’s genuinely missing, the address may have hard-bounced previously — try an alternative one.

They already have an account elsewhere

Invite a different address. Multi-account membership isn’t supported yet.

FAQs

Does adding people cost anything?+

No. There’s no per-seat fee — you pay for email sent, not for who’s logged in.

Can I limit someone to reports only?+

Not today. Roles are owner and member, and a member can send. Worth knowing before you invite someone you’d rather kept to reading.

How do I remove someone?+

From Profile, where the team is listed. Anything they built — campaigns, automations — stays with the account.

Where to go next